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How to Book an Energy Performance Certificate (EPC) with Click

Booking Process

To book an EPC assessment, please email our team at info@clickmediagroup.co.uk with the subject line:
"New EPC Booking Request – [Property Address or Reference]".

Required Booking Information

When submitting a booking request, ensure the following details are included to avoid delays:

  • Who is Paying: Are we invoicing you or the homeowner 

  • Ordering Office: Specify if the booking is for Sales or Lettings.

  • Property Address: Provide the full address, including the postcode.

  • Booking Preferences: Specify the preferred date and time or select from the following options:

    • Specific Date and Time (e.g., 14th February at 10 AM)

    • ASAP (as soon as possible)

    • Specific Date, Flexible Time (e.g., 14th February, any time between 9 AM–5 PM)

    • Organise with a Third Party (e.g., the owner or tenant)

  • Third-Party Contact Details: If we need to coordinate with the owner or tenant, provide:

    • Full Name

    • Phone Number

    • Email Address

  • Access Information:

    • Keys: Details on key pickup/drop-off.

    • Meeting Someone: Specify who will meet our assessor on-site.

    • Vendor’s Contact: Include the vendor’s phone number in case we need to get in touch.

  • Property Size:

    • Square Footage (sq ft)

    • Number of Bedrooms (very important as pricing changes at 3 bedrooms)

Payment & Invoicing Policy

Agent Payment Terms

If the booking agent is paying for the EPC, the charge will be added to their monthly invoice as per Click’s standard invoicing procedures. No upfront payment is required.

Homeowner Payment Terms

If a homeowner is responsible for payment, Click requires full payment before the scheduled EPC assessment. The booking agent must provide the following homeowner details:

  • Full Name

  • Email Address

  • Phone Number (mandatory)

Our process includes contacting the homeowner directly to introduce Click and confirm that they will receive an invoice. This invoice must be paid before the EPC appointment. The EPC certificate will only be released once payment has been received.

If payment is not received within 7 days, Click will stop chasing the homeowner and request that the ordering agent follow up on our behalf. If the payment remains unpaid for an additional 7 days, the fee will be added to the ordering agent’s next monthly invoice, as they are ultimately liable for their client’s non-payment.

Accepted Payment Methods

Click only accepts card payments via our secure provider, Stripe. We do not accept:

  • Cheques

  • Cash

  • Payments over the phone

Important Notes

  • Booking agents are responsible for ensuring payment is processed in a timely manner.

  • EPC certificates will not be issued until payment is received in full.

  • If an EPC is booked under an agent’s name, they are responsible for payment if the homeowner fails to pay.

What Happens Next?

  1. Our Customer Success Team will review your request and confirm your booking within 1 hour during business hours (9 AM–6 PM, Monday–Friday).
  2. You’ll receive a confirmation email with the details of your booking.

Tip: For urgent bookings or same-day requests, mention “Urgent” in your subject line or use the booking form if one has been provided to you. For access to a booking form please reach out to info@clickmediagroup.co.uk