--- title: How to Book an Energy Performance Certificate (EPC) with Click description: How to Book an Energy Performance Certificate (EPC) with Click --- [Skip to content](https://knowledge-base.clickmediagroup.co.uk/how-to-book-an-energy-performance-certificate-epc-with-click#main-content) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Click Media Group](https://knowledge-base.clickmediagroup.co.uk/?hsLang=en) 2. [Getting started](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en) 3. [Booking](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#booking) May 27, 2025 # How to Book an Energy Performance Certificate (EPC) with Click ### **Booking Process** To book an EPC assessment, please email our team at **info@clickmediagroup.co.uk** with the subject line: **"New EPC Booking Request – \[Property Address or Reference\]"**. ### **Required Booking Information** When submitting a booking request, ensure the following details are included to avoid delays: - **Who is Paying:** Are we invoicing you or the homeowner  - **Ordering Office:** Specify if the booking is for Sales or Lettings. - **Property Address:** Provide the full address, including the postcode. - **Booking Preferences:** Specify the preferred date and time or select from the following options: - Specific Date and Time (e.g., 14th February at 10 AM) - ASAP (as soon as possible) - Specific Date, Flexible Time (e.g., 14th February, any time between 9 AM–5 PM) - Organise with a Third Party (e.g., the owner or tenant) - **Third-Party Contact Details:** If we need to coordinate with the owner or tenant, provide: - Full Name - Phone Number - Email Address - **Access Information:** - Keys: Details on key pickup/drop-off. - Meeting Someone: Specify who will meet our assessor on-site. - Vendor’s Contact: Include the vendor’s phone number in case we need to get in touch. - **Property Size:** - Square Footage (sq ft) - **Number of Bedrooms (very important as pricing changes at 3 bedrooms)** ### **Payment & Invoicing Policy** #### **Agent Payment Terms** If the booking agent is paying for the EPC, the charge will be added to their monthly invoice as per Click’s standard invoicing procedures. No upfront payment is required. #### **Homeowner Payment Terms** If a homeowner is responsible for payment, Click requires full payment **before the scheduled EPC assessment**. The booking agent must provide the following homeowner details: - **Full Name** - **Email Address** - **Phone Number (mandatory)** Our process includes contacting the homeowner directly to introduce Click and confirm that they will receive an invoice. This invoice must be paid **before the EPC appointment**. The EPC certificate will only be released once payment has been received. If payment is not received within **7 days**, Click will stop chasing the homeowner and request that the ordering agent follow up on our behalf. If the payment remains unpaid for an additional **7 days**, the fee will be added to the ordering agent’s next monthly invoice, as they are ultimately liable for their client’s non-payment. ### **Accepted Payment Methods** Click **only accepts card payments** via our secure provider, **Stripe**. We do not accept: - Cheques - Cash - Payments over the phone ### **Important Notes** - **Booking agents are responsible for ensuring payment is processed in a timely manner.** - **EPC certificates will not be issued until payment is received in full.** - **If an EPC is booked under an agent’s name, they are responsible for payment if the homeowner fails to pay.** --- ### **What Happens Next?** 1. Our Customer Success Team will review your request and confirm your booking within **1 hour** during business hours (9 AM–6 PM, Monday–Friday). 2. You’ll receive a confirmation email with the details of your booking. > **Tip:** For urgent bookings or same-day requests, mention “Urgent” in your subject line or use the booking form if one has been provided to you. For access to a booking form please reach out to [info@clickmediagroup.co.uk](mailto:info@clickmediagroup.co.uk)   - [Getting started](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#main-content) - [Booking](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#booking) - [Overview](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#overview) - [Account Details](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#account-details) - [Using Our Services](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#main-content) - [Preparing](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#preparing) - [During Visit](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#during-visit) - [Delivery & Revisions](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#delivery-revisions) - [Account & Billing](https://knowledge-base.clickmediagroup.co.uk/account-billing?hsLang=en#main-content) - [Invoices & Credit Terms](https://knowledge-base.clickmediagroup.co.uk/account-billing?hsLang=en#invoices-credit-terms) - [Policies & Legal](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#main-content) - [Cancellations](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#cancellations) - [GDPR](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#gdpr) - [Health & Safety](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#health-safety) [![Click Logos (PNGs)-05-4](https://knowledge-base.clickmediagroup.co.uk/hs-fs/hubfs/Click%20Logos%20(PNGs)-05-4.png?width=300&height=88&name=Click%20Logos%20(PNGs)-05-4.png "Click Logos (PNGs)-05-4")](http://www.clickmediagroup.co.uk) 3 Shortlands Hammersmith W6 8DA [mailto:info@clickmediagroup.co.uk](mailto:info@clickmediagroup.co.uk) Copyright © 2025, Click London Limited