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What to expect when you order a Core Package

The Core Package is our essential offering designed to give you high quality property visuals with the option of a detailed floorplans. This article outlines what’s included, the process, and delivery timelines, so you know exactly what to expect.

What’s Included in the Core Package

Service Details
Photos 16 high quality images showcasing key property features, captured using our Photography Priority System.
Floorplan Accurate and detailed floorplan, fully compliant with RICS guidelines. Additional costs apply for properties over 2,000 sq ft at £0.05 per sq ft.

The Process

On-Site Visit

  • Our contractor will arrive at the property within the scheduled time frame.

    Note: Access via keys will be treated as a flexible time window unless specified otherwise.

  • They’ll spend approximately 1 hour completing all booking requirements. To ensure this timeframe is met, the property should be in a condition to be captured. We will focus on capturing the best angles available. Note: The condition of the property can hugely impact the angles we capture, so we recommend sharing our property staging guide.

  • The contractor will select compositions unless specific instructions were provided during booking.

  • Staging: Significant staging will not be performed, but the contractor will declutter where possible, adhering to our two minute rule for minor adjustments. 

Report an Issue Feature

  • If any quality issues are encountered on-site, the contractor will communicate their solution via our Report an Issue feature.

  • The client will be alerted to these issues and the proposed solution.

  • If the client prefers a different solution, they must get in touch immediately via info@clickmediagroup.co.uk or our phone number while the contractor is still at the property.

  • Any adjustments requested after the contractor has left will be considered a revisit and may incur additional charges.

Delivery Timelines

Service Delivery Time
Photos By 9 AM the following morning.
Floorplan By 11 AM the following morning.

Callout: Need it faster? Speak to our team about expedited delivery options at the point of booking.

Additional Information

  • Content Style:
    All photos and floorplans are optimised for use on property portals like Rightmove and Zoopla. They will be delivered in landscape format and with our default preferences unless requested otherwise and include:

    • High resolution

    • Low resolution

    • A contact sheet for easy reference

  • Optional Add-Ons:
    Enhance your property marketing with additional services like:

    • Virtual Staging

    • Extra Photos: Available only if the contractor captures additional compositions during the visit.

    • Drone Photos & Video
    • Social Video With Agent Introduction

Important Information

  • Phone Support Not Included: While email support is available, phone support is not included in the Core Package. For immediate assistance, please use our email contact.

  • Copyright Information: The Core Package includes basic copyright for marketing purposes only. Ownership does not extend to distribution rights for vendors, other agents, or interested parties. If additional copyright permissions are required, please discuss this with our team.

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