--- title: What to expect when you order a Super Prime Package description: Click Media Group Core Photos & Floorplan --- [Skip to content](https://knowledge-base.clickmediagroup.co.uk/what-to-expect-when-you-order-a-super-prime-package#main-content) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Click Media Group](https://knowledge-base.clickmediagroup.co.uk/?hsLang=en) 2. [Getting started](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en) 3. [Overview](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#overview) May 27, 2025 # What to expect when you order a Super Prime Package ## The Super Prime Package is our most premium offering, designed for high-end and luxury properties that require exceptional attention to detail. With an extended photoshoot, highly experienced contractors, and tailored compositions, this package ensures the highest level of visual presentation. This article outlines what’s included, the process, and delivery timelines, so you know exactly what to expect. ### **What’s Included in the Super Prime Package** | **Service** | **Details** | | --- | --- | | **Photos** | 24 high quality images, professionally composed and captured using our [Photography Priority System.](https://knowledge-base.clickmediagroup.co.uk/photography-priority-system?hsLang=en) | | **Floorplan** | Accurate and detailed floorplan, fully compliant with RICS guidelines. Additional costs apply for properties over 2,500 sq ft at £0.05 per sq ft. | | [**Virtual Staging**](https://knowledge-base.clickmediagroup.co.uk/virtual-staging---what-is-it-and-how-to-use-it?hsLang=en) | One additional virtual staging image included to enhance property presentation. | | **Dedicated Account Manager** | A single point of contact to oversee your bookings and ensure seamless communication. | | **One Free Cancellation** | Flexibility to adjust your booking up to 24 hours before without additional costs. | | **Priority Scheduling** | Super Prime bookings receive scheduling priority to secure optimal shoot times. | | **Full Image Copyright** | You receive complete rights to use the images across all marketing platforms. | --- ### **How is the Super Prime Package Different?** - **Extended Photoshoot:** More time on-site to ensure the perfect angles, lighting, and compositions. - **Luxury-Focused Staging:** Our most experienced contractors will provide enhanced staging guidance, ensuring optimal presentation without full room reorganisation. This package is ideal for properties where first impressions are critical, particularly with vendors who expect perfection from the outset. By eliminating room for error, the Super Prime package helps create a smooth relationship throughout the sales or lettings process, ensuring the highest standard of presentation from the very first visit. - **Includes a Virtual Staging Image:** One professionally designed virtual staging image is included to enhance a key space. - **Exclusive Super Prime Benefits:** Dedicated account management, priority scheduling, and full image copyright for complete marketing control. --- ### **The Process** #### **On-Site Visit** - Our contractor will arrive at the property within the scheduled time frame. > **Note:** Access via keys will be treated as a **flexible time window** unless specified otherwise. - They’ll spend approximately **2+ hours** on-site, allowing extra time for refined composition, staging, and multiple lighting setups. > **Tip:** For the best results, we recommend reading or sharing with your vendors our property staging guide to ensure the property is presented in its best condition. - **Staging:** Our most experienced contractors will provide enhanced staging, ensuring the property is optimally presented. However, while small adjustments may be made, we do not undertake decluttering or full-scale room rearrangements. - The contractor will carry out any specific requests provided at the time of booking. #### **Report an Issue Feature** - If any quality issues are encountered on-site, the contractor will communicate their solution via our **Report an Issue** feature. - The client will be alerted to these issues and the proposed solution. - If the client prefers a different solution, they must get in touch **immediately** via **info@clickmediagroup.co.uk** or our phone number while the contractor is still at the property. - Any adjustments requested after the contractor has left will be considered a **revisit** and may incur additional charges. --- ### **Delivery Timelines** | **Service** | **Delivery Time** | | --- | --- | | **Photos** | By **9 AM** the following morning. | | **Floorplan** | By **11 AM** the following morning. | | **Virtual Staging Image** | Within **12 hours** of your shot selection. | > **Callout:** Need it faster? Speak to our team about expedited delivery options at the point of booking. --- ### **Additional Information** - **Content Style:** All photos, floorplans, and videos are optimised for use on property portals like **Rightmove** and **Zoopla**. They will be delivered in landscape format unless requested otherwise and include: - High resolution - Low resolution - A contact sheet for easy reference - **Optional Add-Ons:** Enhance your property marketing further with additional services like: - **Additional [Virtual Staging](https://knowledge-base.clickmediagroup.co.uk/virtual-staging---what-is-it-and-how-to-use-it?hsLang=en)** - **Drone Photos & Video** - **Social Video & Agent Introduction** --- ### **Contact Us** - **Email Support:** Our team is available via **info@clickmediagroup.co.uk** to assist you at any time during the booking process. - **Phone:** 020 3105 4688 - [Getting started](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#main-content) - [Booking](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#booking) - [Overview](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#overview) - [Account Details](https://knowledge-base.clickmediagroup.co.uk/getting-started?hsLang=en#account-details) - [Using Our Services](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#main-content) - [Preparing](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#preparing) - [During Visit](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#during-visit) - [Delivery & Revisions](https://knowledge-base.clickmediagroup.co.uk/using-our-services?hsLang=en#delivery-revisions) - [Account & Billing](https://knowledge-base.clickmediagroup.co.uk/account-billing?hsLang=en#main-content) - [Invoices & Credit Terms](https://knowledge-base.clickmediagroup.co.uk/account-billing?hsLang=en#invoices-credit-terms) - [Policies & Legal](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#main-content) - [Cancellations](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#cancellations) - [GDPR](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#gdpr) - [Health & Safety](https://knowledge-base.clickmediagroup.co.uk/policies-legal?hsLang=en#health-safety) [![Click Logos (PNGs)-05-4](https://knowledge-base.clickmediagroup.co.uk/hs-fs/hubfs/Click%20Logos%20(PNGs)-05-4.png?width=300&height=88&name=Click%20Logos%20(PNGs)-05-4.png "Click Logos (PNGs)-05-4")](http://www.clickmediagroup.co.uk) 3 Shortlands Hammersmith W6 8DA [mailto:info@clickmediagroup.co.uk](mailto:info@clickmediagroup.co.uk) Copyright © 2025, Click London Limited